FREQUENTLY ASKED QUESTIONS
Certificate of Origin
How do I process a Certificate of Origin?
How is verification done?
Certificates of Origin issued by the American World Trade Chamber of Commerce can be verified a number of different ways.
Due to our credentials, and recognition by the International Chamber of Commerce we ensure that documents can be verified directly on the ICC website at: https://certificates.iccwbo.org/
We also do enable for direct documentation through a secondary source available at: https://certificateoforigin.com/
Further, each of the documents we issue do come with a QR code to aid in verification.
Above all, the staff here at the AWTCC is here to help. When questions around verification arise you can contact one of us by reaching out to firstname.lastname@example.org or using the Contact Us page.
Certificate of Free Sale
How can I process a Certificate of Free Sale?
What are the requirements for a Certificate of Free Sale?
Can I have multiple products against my Certificate of Free Sale?
What is the turn around time for a Certificate of Free Sale?
What countries do you provide legalization for?
The AWTCC is equipped to provide embassy legalization for any country that requires it.
How long does it take for certain countries and what is the cost?
I have a document that has already been stamped by my local chamber. Can AWTCC help with legalization?
I do not need the embassy to validate the documents but do need the apostille service done, can you still assist?
What are the costs for legalization?
Legalization costs for each country will be on the legalization page in August 2021. We thank you for your patience!
After documents are registered for and processed, how will I be receiving the certificate?
Certificates of Origin can be issued electronically or physically by mail. Electronically issued documents can be printed directly. Manually printed and stamped documents come with additional courier fees and are shipped to the business address on file unless otherwise specified.
What do I do if I make a mistake on a registration application?
If a mistake is made on your registration form please notify Roki at email@example.com. She will then be able to make any needed corrections.
What do I do if I make a mistake on any certified document?
Unfortunately, per ICC Guidelines*, The AWTCC is unable to make changes to approved documents. You will need to request a new document. The easiest way is to find the document already issued in your ARCHIVES within eCO-Online, click on VIEW and then click COPY. This will create a new application and you can make the necessary changes. If your new document is requested within the same month as the previous document, we will be happy to reduce the fee to a $10.00 per document reissue fee. In the SPECIAL INSTRUCTIONS box you must put “Replacement for AW-20-xxxxx” (X = previous document number).If the request is in a different month, we are unable to reduce the price, however, we still need to know that it is a replacement so that we can void the original document according to ICC Guidelines.For future use, please be aware that you can create a draft of the document for your client prior to approval by the chamber. Once your document has been created just SAVE the application and click on the gray CLIENT COPY box at the top of the page. Once you have the needed approval, simply login, EDIT your document and SUBMIT for chamber approval.
How do I register for documents?
Please register for documents on our document registration page. Once approved you will then receive a login to retrieve your documents.
How do I login?
You will receive an email from us after being approved with your login details where a link will be attached to the login page or you can login directly on our website.
Does The AWTCC handle personal documentation?
The American World Trade Chamber of Commerce does not handle and process personal documentation. This includes divorce certificates, marriage certificates, and birth certificates.
What happens in the event that my application status is rejected? What does this mean?
In the event that your application status for a document is rejected, you do not need to apply again, please edit your current application form and you can make any required changes. We will review the changed within a few hours of resubmission.