AWTCC TERMS & CONDITIONS
Applications for Certificates of Origin are accepted under the below terms of conditions, which apply to each Application made, and you Agree to these terms and conditions:
The goods mentioned in each Application originate in the country(ies) specified therein and comply with the rules of origin applicable in the country(ies) to those goods.
The information in the Application and in all documents provided to the American World Trade Chamber of Commerce (“AWTCC”) is accurate, true and complete.
The Applicant undertakes to advise AWTCC and any other person(s) to whom the applicant provides each Certificate (or to whom a Certificate is provided to with the knowledge of the Applicant) promptly in writing of any inaccuracy, omission or change in such information, or in the origin of the goods.
The Applicant will maintain and present upon request, such documentation as is necessary to verify the truth, accuracy and completeness of each Certificate and accompanying documents.
In consideration for AWTCC’s issuance of each Certificate, the Applicant agrees to release, discharge and hold harmless AWTCC from any liability in connection with the issuance of the Certificate, and to indemnify AWTCC in respect of any costs and/or claims made against AWTCC in connection thereof.
The Authorized Official is authorized to give the undertakings set out herein and above
In consideration of the American World Trade Chamber of Commerce (“AWTCC”) from time to time granting Certificates of Origin and other export-related documents, or otherwise certifying documents upon request by the above named Organization (henceforth referred to as the “Organization”), the Organization hereby accepts FULL responsibility for the veracity, accuracy and completeness of such documents as are submitted by the Organization (and/or its representatives), or by the Organization on behalf of any of its clients.
The Organization also affirms that the documents submitted for certification will not pertain to the export of controlled goods; if affirmative, that it (or its clients) will obtain the necessary authorizations prior to submission to the AWTCC.
Further, the Organization waives and agrees to release and hold harmless the AWTCC and its officials in respect of all claims or expenses that the Organization or foreign authorities may have against the AWTCC or its officials or agents, now or in the future, in connection with such certification, and to indemnify the AWTCC, its officials and agents in respect of any costs or liability to the AWTCC, its officials or agents arising from such certification.
The Organization acknowledges that the AWTCC will keep copies of documents certified with the background documentation provided. If the AWTCC is presented with a demand for production of documents which is authorized by law, the Organization authorizes the AWTCC to produce documents received from the Organization in accordance with the demand. The Organization also agrees to make readily available to the AWTCC any other background documents (to be kept by the Organization for at least three years after the certification), for review by relevant authorities if requested.
AWTCC will use the International Certificate of Origin Guidelines as well as the United States best practice policies as its authority on procedures and instructions for issuing Certificates of Origin and related documents. AWTCC will reserve its approval for commercial documents only and not for personal documents.
Customer Service Policy
The American World Trade Chamber of Commerce is dedicated to providing a helpful and friendly customer service experience. We promise to verify all information thoroughly and inform each customer of any additional needs for their documentation requests. All registration forms, certification submissions and membership applications forms received during business hours will be processed on the same day. (Monday through Friday 9 am-8 pm Eastern) All inquiries during regular business hours will receive same-day responses. We strive to communicate effectively and articulately. Our staff is empowered to resolve every customer complaint to the satisfaction of the customer. Refunds will be issued according to our Refund Policy. We want you to know that we appreciate your business.
If you have a question about any of our services offered online, want to know more about policies, or just want to share your ideas to improve www.awtcc.org, we want to hear from you! Please contact our dedicated customer service team either by phone during business hours, or send us an email at any time of the day.
Online certificates of origin and other chamber certified documents are USD 50.00 and 25.00 for members when issued electronically. An additional shipping/handling charge for domestic delivery of USD 30.00 applies if you would like the Chamber to print and manually sign/stamp your certificate. Payment is by credit card.
Regular membership is $250.00/annually. For members of local city or regional chambers, membership is reduced to $100.00/annually. Becoming a Member with a yearly membership will save you $25 on every document issued as well as other chamber benefits.
For additional shipping/handling options, see Shipping and Handling Policy.
For information and pricing on legalization contact firstname.lastname@example.org
Our goal is to satisfy our customers by exchange or refund, as outlined in this policy. AWTCC reserves the right to limit or decline returns or exchanges regardless of whether you have a receipt. In the event an error is made by AWTCC, the customer has the option to choose a refund or exchange for the specific document. Requests for refund or exchange must be made within 3 business days of document approval. In the event of customer error, there are no refunds. Fees for legalization services and shipping are non- refundable.
SHIPPING AND HANDLING POLICY:
Chamber Printed documents will have a $30 fee added for domestic express mail shipping. Shipping will be sent to the address on record in the customer profile unless otherwise indicated in the SPECIAL INSTRUCTIONS box of the application.
All legalized documents and Certificates of Free Sale must be Chamber Printed.
FOR CUSTOMER PROVIDED ACCOUNT # :
If shipping will be billed to client account, and AWTCC will create the airbill, the application will be repriced to $10 to cover handling only.
FOR CUSTOMER PROVIDED AIRWAY BILL :
If shipping will be billed to client provided prepaid airway bill, the application will be repriced to $5 to cover handling only. The airway bill must be uploaded into the application as an attachment and the Certify box must be UNTICKED so as not to add an additional fee.
FOR MULTIPLE APPLICATIONS ON SAME DAY:
Our shipping fee is per day but our handling fee of $5 is per application. The fee will only apply once per day and all documents processed within the same day will be packaged together. If the documents will go to different destinations, each destination will have the regular shipping/handling fees.
FOR INTERNATIONAL DESTINATIONS:
The customer must attach a prepaid airway bill for the destination in the application. Handling fee of $5 per application will apply.
Our systems adds the $30 fee automatically to have Chamber Printed application. Any reductions will be processed by the chamber after customer submission.
CHANGES TO APPROVED DOCUMENTS:
As per ICC Guidelines*, AWTCC is unable to make changes to approved documents. You will need to request a new document. The easiest way is to find the document already issued in your ARCHIVES within eCO-Online, click on VIEW and then click COPY. This will create a new application and you can make the necessary changes.
If your new document is requested within the same month as the previous document, we will be happy to reduce the fee to a $10.00 per document reissue fee.
If the request is in a different month, we are unable to reduce the price, however, we still need to know that it is a replacement so that we
can void the original document according to ICC Guidelines.
For future use, please be aware that you can create a draft of the document for your client prior to approval by the chamber. Once your document has been created just SAVE the application and click on the gray CLIENT COPY box at the top of the page. Once you have the needed approval, simply login, EDIT your document and SUBMIT for chamber approval.
For additional information contact email@example.com.
*International Chamber of Commerce World Chambers Federation International Certificate of
Guidelines published 2019.
AWTCC is monitoring the impact of the COVID-19 around the world. Precautions are heavily regarded as we are listening to recommendations from the U.S. Centers for Disease Control and Prevention and the World Health Organization. Please note that our electronic delivery of your documents has not been affected and you will continue to receive approved applications the same day they are submitted.
For Chamber Printed documents that are sent to you via express mail, please note that we applying CDC and WHO recommendations to all of our team members who handle your documents.
Special Services for Legalizations:
We are trying to keep updated as embassies and consulates determine what is best for their situation. Processing times for legalized documents will more than likely be affected. Some documents go to multiple agencies for approval and this will most certainly lengthen the time it takes to get completed documents. We recommend that you apply for legalization as early in the process as possible so that you can get documents back in the time needed. We will do our best to facilitate the process as quickly as possible.
Enclosed: Please find your legalized documents processed by American World Trade Chamber of Commerce took longer than usual for processing, as consulates, embassies and government agencies are, during the COVID-19 lockdown period, not accepting in-person document presentations from our embassy team. AWTCC is working hard to ensure the fastest possible processing under the current circumstances and look forward to a return to our usual service levels as business returns to normal.
AWTCC Terms&Conditions/Policies Updated 03.26.2021